Delivering online orders in even shorter periods of time has become a clear differentiating feature in e-commerce. BRACK.CH has also been dealing with the latest issues for a long time. The online retailer has been cooperating with notime since August 2016, and, in addition to offering next business day delivery throughout Switzerland, can also offer Same-Day Delivery in Switzerland’s urban centres.

Having quickly clarified the scope of the project, BRACK.CH’s online shop was swiftly connected to the notime system via the notime REST API. As a result, all same-day orders are automatically sent to notime and processed accordingly (more information about connecting to our system can be found at our product page).

During the ordering process, BRACK.CH customers have the option to choose the delivery type «same day with notime» as well as the desired delivery time slot and delivery location. The ordered products from BRACK.CH’s are being collected at the central warehouse in Willisau and distributed to the notime hubs in Zurich, Bern, Basel, Lucerne, Winterthur, St. Gallen, Lausanne, Geneva, Olten, Biel and Fribourg. notime’s DXP couriers wait there to collect the packages so they can then distribute them in the urban centres.

A special extra for customers: shortly before delivery, they receive an SMS with a link that directs them to the FollowMe page developed by notime. The upcoming delivery is announced on the web page. If the BRACK.CH customer wants a change of delivery time and/or location, they can easily make changes until just before the courier arrives, all with a few simple clicks.

Innovative and customer-oriented additional services such as real-time same-day deliveries from notime bring little added value if the goods do not arrive as agreed. The possibility of direct communication between the notime courier and the BRACK.CH customer can increase the delivery rate, and leads to fewer returned goods, which in turn reduces relevant costs. In addition to being speedy and saving resources, notime delivery is also 100% reliable.